The Contemporary Austin is hiring a full-time Visitor Relations Manager to manage the museum’s front-line team and ensure positive visitor experiences at both its downtown gallery location and its West Austin 12-acre sculpture park. This position is eligible for medical, dental, vision, life insurance, long term disability insurance, 401(k) plan, and tuition-free classes at the Art School. Salary range: $40-45k/year, depending on experience.

Responsibilities:

• Supervise staff and maintain staffing schedule for Visitor Relations Specialists and Gallery and Site Attendants (20-25 part-time employees) at both the Jones Center downtown and Laguna Gloria in West Austin
• Hire and train new Visitor Relations Specialists and Gallery and Site Attendant staff
• Refine training curriculum, evaluate and update as needed
• Continually develop and implement best security policies and provide necessary resources
• Collaborate with retail staff to ensure front-line staff are well trained on retail offerings and retail transaction procedures
• Provide backup coverage for department as needed
• Compile admissions reports with demographics using ACME ticketing software
• Coordinate, train, and manage volunteers for museum-wide events
• Collaborate with other museum departments to train employees about the art on view

Qualifications:

• 2-4 years of customer service experience required
• Minimum 2 years’ experience managing departments required; including hiring, training, scheduling, and performance management, preferably at multiple locations
• Proficiency in PC environment using Microsoft Excel, Word, PowerPoint, and Outlook required; experience with modern ticketing software and Square for Retail preferred
• Available to work weekends and evenings
• Extreme attention to detail; highly organized
• Effective communication skills; impeccable customer service orientation
• Self-started and proactive worker; positive attitude
• Reliable transportation to both museum locations
• Museum experience and interest in contemporary art preferred

To apply, please submit cover letter, resume, and 3 professional references to hr@thecontemporaryaustin.org with subject line "Visitor Relations Manager." No phone calls please.

The Contemporary Austin is an Equal Opportunity Employer.

The Art School is not hiring for the current semester, but we encourage interested instructors to submit new course ideas for future semesters. Please review our course offerings and ensure that new proposals are substantially different from classes we already offer. We take pride in the high quality of our instruction and the student-centered learning environment offered at the Art School.

Faculty Requirements:

• BA or MFA in studio art, art education, or relevant teaching subject.
• Minimum of two years’ experience.
• Demonstrated expertise in preferred medium or field.
• High level of personal motivation, dependability, and punctuality.
• Ability to work independently.
• Ability to nurture, encourage, and support the creativity of developing artists.

Additional considerations when hiring:

• Instructor’s personal work and reputation as an artist.
• Facility and materials requirements for new class proposals.
• Likelihood a proposed class will meet or exceed our average class enrollment.
• Relevance of a proposed class to the mission of The Contemporary Austin and the Art School.

Instructor Application and Class Proposal Submission
Please use the above link to attach your cover letter and resume. Applicants may also use the link to submit a new class proposal.

If you have any questions, please contact:
Kelcie Tisher
Administrative Coordinator, The Contemporary Austin – Art School
ktisher@thecontemporaryaustin.org

The Contemporary Austin is an Equal Opportunity Employer.